Delivery/Shipping Guidelines

SendGiftBasket.eu guarantees that recipients will get their gifts on time and in perfect condition. We know that only satisfied customers will spread the good vibe and contribute to the common welfare.

The deliveries throughout Europe are delivered from Monday to Friday. At the moment there is no Saturday and Sunday deliveries. The deliveries can’t be made on holidays that vary from country to country. So it is best to inquire in advance of holidays in certain countries to avoid unnecessary doubts.

Usually there are two shipping options for each gift and country for you to choose, please see on the page below for details. The delivery company is DHL.

We need you to fill all applicable fields in order form. Mandatory fields are always indicated and order form is simple to complete, with all the instructions needed. There is no delivery to military bases and P.O. Boxes. Please state the address where you know recipient or close colleges/family will be present to avoid unnecessary inquiries and delay in shipping.

The recipient will never have to pay any taxes or custom fees, even if the country of delivery is not a member of European Union. However, the customs in  non European Union countries may apply physical inspection and the procedure can unlikely cause delays for which SendGiftBasket.eu can’t be held responsible.

SendGiftBasket.eu guarantees timely delivery as chosen when order and guarantees the gifts will be packed to be delivered in perfect condition. Also DHL guarantees the delivery in perfect condition.

SendGiftBasket.eu holds no responsibility for events like:

-the order form is not filled with the right data (recipient’s address, phone number, company name etc.)

-the recipient is not available or has moved to another location (in that case the customer has to provide valid address within 12 hours from notification)

-weather conditions, especially in mountan regions across  Europe during winter time can be unpredictible and cause delays (we kindly request our customers to take these in consideration when ordering, to avoid such problems in advance if possible)

Express Delivery (1-2 Days)

In cooperation with DHL company in Europe and worldwide, we can deliver your gifts on requested day and in perfect condition. Most of the orders placed before midday (12.00 CET) are delivered the next day. Express shipments are given extra attention here at SendGiftBasket and also at the shipping company. If your gift is not delivered in time, we will reimburse all the shipping costs. Of course this does’t apply to deliveries with wrong addresses and circumstances stated above, on which our company has no influence.

You can track Express shipments on this link.

STANDARD Delivery (2-5 DAYS)

We use DHL company also with Standard Delivery. Delivery on fixed date is not available in this option, though we can try, especially if the date of delivery can deviate for a day and if delivery is ordered fair in advance. However, most of the gifts are delivered in three (3) days from ordering, considering the order is placed before midday (12.00).

If the recipient is not available, the company leaves a message on the door so the recipient can make a call to DHL and arrange another delivery at suitable time and place.

SendGiftBasket.eu found the most suitable shipping companies for you and also negotiated and defined inexpensive shipping costs. However, distant countries like Greece, Bulgaria or Finland and few more, do require higher shipping costs and sometimes few more days due to the major distance from our company.