Delivery information
Delivery & Shipping Guidelines
We guarantee that your recipient will receive their gift on time and in perfect condition. All deliveries across Europe are made by DHL.
Shipping options
Choose how fast your gift arrives
Usually there are two shipping options for each gift and country — you can choose at checkout.
1–2 working days
Express Delivery
In cooperation with DHL we can deliver your gift on the requested day and in perfect condition. Most orders placed before midday (12:00 CET) are delivered the next working day.
Express shipments receive extra attention from our team and the shipping company. If your gift is not delivered on time, we will reimburse all shipping costs (this does not apply to wrong addresses or the circumstances listed below).
2–5 working days
Standard Delivery
Standard delivery is also made by DHL. A fixed delivery date is not available with this option, though we will try our best if you order well in advance and the date can vary by a day.
Most gifts are delivered within three (3) working days, if the order is placed before midday (12:00 CET).
If the recipient is not available, DHL leaves a note so they can arrange another delivery at a suitable time and place.
I
Monday to Friday
Deliveries are made on working days. There are no Saturday, Sunday or public holiday deliveries.
II
No taxes for recipients
The recipient never pays taxes or customs fees — all taxes are included in our prices.
III
Packed with care
Every gift is packed to arrive in perfect condition, guaranteed by us and by DHL.
IV
Valid street address
We cannot deliver to military bases or P.O. boxes. Please use an address where the recipient will be present.
Good to know
Before you order
Please fill in all applicable fields in the order form — mandatory fields are always marked. Public holidays vary from country to country and deliveries cannot be made on those days, so it is best to check local holidays in advance.
Distant countries such as Greece, Bulgaria or Finland may require higher shipping costs and occasionally a few more days due to the distance from our company.
For deliveries outside the European Union, customs may carry out a physical inspection, which can occasionally cause delays beyond our control. The recipient will still never pay any taxes or fees.
Circumstances beyond our control
SendGiftBasket.eu cannot be held responsible for delays caused by:
- incorrect information in the order form (recipient’s address, phone number, company name etc.),
- the recipient not being available or having moved — in that case a valid address must be provided within 12 hours of our notification,
- weather conditions, especially in mountain regions during winter. We kindly ask you to take this into account when ordering.
Questions?
We’re here to help
Not sure which delivery option to choose, or ordering for a special date? Our team will gladly help.